An integrated marketing campaign understands that customers are not limited to a single channel. Consumers today encounter brands and ads wherever they go, from the bus to their favorite websites and emails. In order for your brand to stand out in the eyes of customers, you need to create ads that appear on platforms that customers frequently use. At the same time, campaigns need to share similar characteristics so they stand out in the minds of customers.
It is important to develop a strategy before implementing integrated marketing for your brand. You need to plan certain aspects ahead of time, such as knowing your audience and choosing which marketing channels to focus on. In addition, you can follow the steps below to create an integrated marketing strategy:
- Combine Your Marketing Channels
Marketing channels can be integrated in many ways. For example, you can use the same visual elements in different contexts. You also need to provide consistent language in how you talk about and portray the brand.
Use multiple strategies to combine marketing channels, but be sure to choose the strategies that make the most sense based on your marketing needs and resources. If some of your channels are visual (for example, online and television commercials) but others are not, it's harder to leverage your visuals for consistency. Similarly, if some channels are interactive and others are outsourced only, you need to choose marketing content and strategies that work for each.
- Collect and Analyze Customer Data
Your integrated marketing strategy should be driven by data about your customers' behavior and updated regularly in response to new data. By collecting and analyzing data from all of your marketing channels, you can determine which channels are most effective. It also helps you identify where you might need to devote more resources to making your messaging more consistent. If data shows, for example, that one channel is underperforming, it may be a sign that it lacks the messaging consistency available in other channels.
KPIs for data collection and analysis vary depending on your industry and which marketing channels you deploy. Here are some key data points to focus on in general:
- How many potential customers are exposed to marketing resources in each channel?
- How many potential customers are actively interacting with the resources in each channel?
- How often does the same lead reconnect after first viewing a resource? Do repeated interactions happen on different channels or do they happen on the same channel?
- What times of the day, days of the week, or seasonal periods see the highest engagement on different channels?
- How do engagement levels differ between buyer types? For example, are you seeing more new lead engagements from buyers lower in the sales funnel?
It is often difficult to know which marketing strategies will be most effective for integrated marketing before launching a campaign. That's why you need to test your content beforehand. Marketing technology brands offer A/B testing capabilities where you can submit variations of your content to determine which variables, such as images, colors, or product offering, have the greatest impact on your audience.
- Do Teamwork
Given that integrated marketing spans multiple channels and includes a range of different resources and platforms, it requires interacting with different teams across your organization. Marketing and sales teams play an important role in determining how to run integrated marketing campaigns. But you should also draw on the expertise of groups like your software development team. Because they can advise you on what types of digital marketing resources can be applied. Collaborating with more than one person will help give you a broader perspective on how you can more effectively meet the needs of more of your customers.
- Use a Marketing Automation Program
Manually managing the many variables and data sources involved in integrated marketing would be incredibly difficult and time consuming. Instead, you can leverage a marketing automation platform that can help you track KPIs across channels, engage with customers, measure ROI, identify the most promising leads, and more.
- Be Interesting
At the core of integrated marketing is a compelling and engaging brand narrative. The marketing messages you deliver across each channel should build on each other and gradually educate your audience as you continue to engage with your brand.
The story could be about the history of your brand. Customer can focus on success stories. It can also be a fictional narrative built around a brand mascot. Whatever the approach, the goal should be to convey a narrative that customers want to continue to follow and learn more about as they engage and re-engage through different channels.
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